SUPERVISION AND MANAGEMENT IN HEALTH PROFESSIONS
HEALTHCARE MANAGER INTERVIEW Background
This activity is designed to provide you with the opportunity to speak to a healthcare manager to learn more about his or her job duties while integrating the topics related to healthcare management throughout the semester. Successful completion of this assignment requires students to locate an individual who has been working as a healthcare manager for a minimum of six months. Students will compose interview questions and conduct the interview.
The information provided by the healthcare manager will be used to compare and contrast his or her experience to the information provided in the class. The output will be a unique paper of no fewer than five pages. Learning objectives Upon completion of this assignment, students will be able to:
• Develop and utilize interview questions to effectively communicate with a healthcare manager.
• Apply course materials covering healthcare management concepts to a real-life situation.
• Analyze personal feelings about the roles and responsibilities of healthcare managers.
The learning objectives align with the following course objective:
CLO18: Analyze and report the lived experience of management in the healthcare sector Additionally, depending on the questions that the student chooses to ask, the following course objectives may align with this assignment:
CLO1: Describe the contemporary healthcare environment from the perspective of a manager
CLO2: Identify specific strategies for dealing with organizational change and the manager’s role as change agent
CLO3: Analyze the phases of the organizational life cycle that reflect major changes and relate these to the functions of the manager CLO4: Identify the styles of leadership, their characteristics, and the circumstances under which they are applied
CLO5: Define the management functions of planning and decision making
CLO6: Define the basic management function of organizing and identifying the steps in the organizing process
CLO7: Describe the role and activities of the professional practitioner as consultant
CLO8: Differentiate among committee types, their general purpose, and recommended guidelines
CLO9: Explain the basic revenue cycle, steps in the budget cycle, and requirements of successful budgeting
CLO10: Identify the components of employee training programs
CLO11: Differentiate between adaptation and motivation, explain proper disciplinary action, and demonstrate how to address conflict constructively
CLO12: Explain the manager’s critical role in fostering, enhancing, and improving interpersonal communication
CLO13: Describe the fundamentals of formal and informal organizational communication
CLO14: Identify the essential elements of comprehensive management documents, including the strategic plan, annual report, executive summaries, and project proposals
CLO15: Define the management functions of quality improvement and controlling CLO16: Outline the functions of human resources and indicate how these relate to the role of the manager
CLO17: Discuss the dual role of the health professional working as a manager Resources needed to complete this assignment To complete this assignment, you will need to use the following resources:
• Access to an individual to interview
• Access to all course materials (textbook, lecture PowerPoint files, videos, etc.)
• Microsoft Word • An Internet connection (if access to the Purdue Owl site is needed)
Grading information
This assignment is worth up to 100 points. A rubric is included in the instructions for your use. Students are encouraged to submit drafts to the instructor for feedback and corrections. All submitted drafts will be carefully reviewed and returned ungraded with suggestions for improvement. Only the final version will be submitted to the course dropbox and reviewed for a grade. Once the paper has been graded, changes may not be submitted.
Directions Part 1: Interview an individual who has held the role of manager in a healthcare setting for a minimum of six months. Students may wish to interview an individual at their current workplace or choose an individual who works in a setting where he or she may wish to obtain employment in the future.
Before conducting the interview, students should compose a list of questions to ask. Use the contents of the textbook as well as weekly resources for ideas for question development. A discussion board has been created for student and instructor feedback of interview questions – students are strongly encouraged to use this resource prior to conducting the interview.
The following questions may be incorporated into the interview, but the student must also write at least two unique questions:
a. What are your duties in a typical week (or month)?
b. How many people do you supervise?
c. What aspects of your job do you like the best?
d. What aspects of your job do you like the least?
e. Do you have advice for a student who hopes to enter your profession?
f. Where do you see yourself in five years?
g. What trends to you foresee (e.g., maybe more geriatrics, collaborative agreements with other services, etc.)?
Urge your participant to be as descriptive and specific as possible about his or her experiences and opinions. Do not be satisfied with generalizations such as “I am in charge of the budget.”
Be like a reporter and probe for concrete details, (e.g. “What parts of the budget are you in charge of?” or “What do you have to do to prepare your budget?”) The more details you get during the interview, the better your paper will be.
Ask follow-up questions and probe more deeply when appropriate. Do not settle for just quick, patented answers.
Part 2: Use the materials from Part 1 to write a paper that contains the following elements:
• Title page: Include the title of project, class name, class number, your full name, and date.
• Introduction: Begin with the first name of the person that you interviewed and a description of the person (e.g., title, place of employment, length in the job, etc.). Provide a brief explanation as to why you chose this person to interview. Perhaps you work with this person, or he/she holds a job that is similar to what you hope to have in the future. The introduction should set the stage for the discussion, providing as much information as necessary to help the reader understand the context of the interview.
• Discussion: This is the body of the paper, and should include as much detail as necessary to provide the following information:
A description of the person’s day-to-day job duties: Provide information taken from the interview to describe the person’s job in detail. Include a discussion of opportunities and challenges posed by the person’s job duties, social and work culture, and other work-related factors. Do not simply copy and paste the interview. This portion of the paper should include numerous quotes and personal reflections.
Integration of course materials: Utilize materials that have been covered in the course in the discussion. You may use the textbook as well as credible material you may find on your own. Your paper should include at least five citations. Use APA format to cite all materials and include a list of references at the end of the paper.
• Conclusion: What did you take away from this assignment? What was most remarkable or noteworthy? What did you learn about the individual that you interviewed? What did you learn about yourself? How might these lessons be useful to you in your professional or personal life moving forward?
• References: Supply a complete list of all references used in the paper.
• Appendix A: Include the interview questions that were used for this project. Formatting Instructions: ¨ Files must be either Microsoft Word (.doc or .docx) or .PDF format. No other file format will
be accepted. ¨ 1” margins on all sides. 12-point font size. Double-spaced. ¨ Number your pages in top right hand corner. ¨ Use APA format to cite all materials and include a list of references at the end of the paper.
Refer to the Purdue OWL site for assistance if needed.
Healthcare Manager Interview Rubric
Use this rubric as a tool to help you organize your paper and ensure that all required elements are included.
Excellent Good Poor Not attempted Introduction Included numerous details about
the individual who was interviewed, providing the reader with background to subject choice.
Included a number of details about the individual who was interviewed, providing the reader with some details about subject choice.
Introduction was limited to the name and relationship of the subject with little or no details about why they were selected.
An introduction was not included in the submitted paper, or no paper was submitted.
Description of the job
The job duties are described in great detail with numerous quotes from the individual that was interviewed. The reader is able to understand important elements of the job including daily routines, opportunities, and challenges from a number of perspectives.
The job duties are described in some detail with a few quotes from the individual that was interviewed. The reader is able to understand most elements of the job including daily routines, opportunities, and challenges.
The job duties are described in limited detail with minimal or no quotes from the individual that was interviewed. The reader is able to understand basic elements of the job, but many details are missing, limiting the quality of the work.
A description of the job was not included in the submitted paper, or no paper was submitted.
Integration of course materials
The work contains more than five citations of materials (e.g., textbook, journal articles, books, etc.). The references are logical and add to the discussion.
The work contains more than five citations of materials (e.g., textbook, journal articles, books, etc.). The references are mostly logical and add to the discussion of the two losses.
The work contains between one and five citations of materials (e.g., textbook, journal articles, books, etc.). The references add little or nothing to the discussion of the two losses.
No citations were included in the submitted paper, or no paper was submitted.
Conclusion The conclusion provides a detailed summary of lessons learned through the activity with examples. Application to the student’s professional or personal life is included. The conclusion is well written and adds to the work.
The conclusion provides a summary of lessons learned through the activity but may not include examples. Application to the student’s professional or personal life is missing. The conclusion is reasonably written and adds somewhat to the work.
The conclusion provides a brief summary of lessons learned through the activity with no examples. Application to the student’s professional or personal life is missing. The conclusion is difficult to follow or does not add to the work in a meaningful way.
No conclusion was included in the submitted paper, or no paper was submitted.
APA citations and reference list
All references to material that is not the student’s original work is properly cited using APA style with no mistakes. A complete list of references following APA guidelines is included at the end of the paper.
All references to material that is not the student’s original work is cited using APA style with minimal errors. A complete list of references following APA guidelines is included at the end of the paper but contains errors.
All references to material that is not the student’s original work is cited but does not follow APA style. A list of references is included at the end of the paper but is incomplete or incorrect according to APA style.
No references are included in the paper, citations are incorrect and fail to follow any style, a list of references is missing from the end of the paper, or no paper was submitted.
Excellent Good Poor Not attempted Interview questions
A complete list of interview questions is provided in Appendix A of the paper. The questions are logical and include two or more original questions.
A complete list of interview questions is provided in the Appendix A. The questions are logical and include one original question.
A partial list of interview questions is provided in the Appendix A. The questions are mostly logical but do not include any original questions.
Interview questions were not included in Appendix A or no paper was submitted.
Length The paper is at least five pages in length.
The paper is at least four pages in length
The paper is at least three pages in length.
The paper is less than three pages in length or no paper was submitted.
Mechanics Exceptional writing effort. No more than 2-3 spelling, grammar and punctuation mistakes. A proof- reading effort has been made.
Good writing effort. No more than 4-5 spelling, grammar and punctuation mistakes. Some proof- reading has occurred however few changes or corrections were made.
Acceptable writing effort. The paper contains more than 6 spelling, grammar and punctuation mistakes. Little proofreading or effort made.
The paper is illegible, contains numerous spelling, grammar or punctuation mistakes and makes little sense. No proofreading or effort made, or no paper was submitted.
Overall quality of the work
The paper is logical and shows an in-depth understanding of topics covered in class. An exceptional effort is apparent in the overall quality of the work.
The paper is mostly logical and shows understanding of topics covered class but lacks depth. A good effort is apparent in the overall quality of the work.
The paper is acceptable, showing basic understanding of the topics but no depth. The overall quality of the work is poor and shows little effort.
The paper shows little or no effort on the part of the student, or no paper was submitted.