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EBook – Introduction to Healthcare Quality Management

Patrice L. Spath

You are the director of quality in a 200-bed hospital. The organization has identified three process improvement opportunities: improve collection of patient advance directives, emergency department wait times, and discharge of patients before noon.

For this assignment, select one of these process opportunities. Your task, as sponsor and team facilitator, is to develop a robust team charter (see exhibit 7.2 in our textbook). This is an eBook

  • First, research the opportunity you selected to understand how progressive organizations have addressed the challenge.
  • Next, determine and justify the size of the team and identify the specific positions (to include physicians) that you would include as members. Describe the role of each member.
  • Then, craft a robust problem statement and team charter.
  • Finally, create a draft agenda and Gantt Chart or timeline (select just one) for the first meeting of the team.


  • Be four pages in length (excluding title page, reference list, and exhibits)
  • The team charter, Draft Agenda, and Gantt Chart / timeline should be included as exhibits in the paper, but thoroughly discussed and justified in the body of the paper.
  • Includes at least three references from the peer-reviewed articles.
  • Conforms to the CSU-Global Guide to Writing and APA


Six Sigma Project Charter

Last Updated on February 10, 2019

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