Interview a hotel manager and answer the following questions:
- How is technology being used to improve organizational performance and customer satisfaction?
- In your opinion, what are the biggest information technology challenges presently facing your hotel?
- In your opinion, what are the three most important guest amenities and why?
- What in-room technologies (e.g., electronic locking system, energy management, entertainment, minibars, guestroom control systems, etc.) are currently being deployed in rooms? What do you plan to install in the future?
- What systems have been or could be interfaced to improve organizational performance and customer satisfaction?
- What technologies are being used for guest safety and security?
Last Updated on September 27, 2018 by EssayPro