- Prepare and submit a 3 – 4 page paper discussing Scenario 1: The Angry Customer
- Key concepts: length of words, acronyms, technical terms, jargon usage
- Skills for the A+ Exam, page 17 – Discuss the reason for the correct response. How do these responses relate and impact IT?
- Prepare and submit a 3 – 4 page paper describing the value of good communication with internal and external customers
Last Updated on February 10, 2019 by EssayPro