Competency
Explain the basic models of quality improvement in healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
The CEO has met with you to let you know that some members of the Board of Directors are questioning the value of developing a quality improvement plan. She has asked you to create an executive summary and an information sheet to be included in the next Board packet.
Models of Quality Improvement in Healthcare Instructions
Topics for the executive summary should include:
- What is a Quality Improvement plan?
- Why do healthcare facilities create improvement plans?
- Why would you recommend the facility create and implement a QI plan?
NOTE – APA formatting for the reference list, and proper grammar, punctuation, and form required.
After completing the Executive Summary, you will create a one-page information sheet for the Board that they can use to answer questions about QI plans.
- The information sheet should give your CEO and the Board of Directors enough information to have an educated conversation with patients and other stakeholders on the value of QI plans.
- Make sure to use audience-specific language and tone on your information sheet. Remember, you are writing this information sheet for your CEO and the Board of Directors.
- Be creative, and make your information sheet fun and organized.
I reside in Chicago, Illinois
Grading Rubric
| F | F | C | B | A |
| 0 | 1 | 2 | 3 | 4 |
| No Pass | No Pass | Competence | Proficiency | Mastery |
| Not Submitted | No format is provided for the information sheet. | Provides a formatted information sheet containing basic information on QI plans. | Provides a formatted information sheet for board review containing information on QI plans. | Executes an appropriate information sheet for board review containing detailed information on QI plans with examples. |
| Not Submitted | No noticeable attempt was made to create an executive summary. | Creates an executive summary addressing the key topics. | Creates an executive summary addressing the key topics with supporting details and questions. | Correctly identifies the purpose of a QI plan and thoroughly discusses supporting details. |
| Not Submitted | No noticeable attempt to describe the purpose of a QI plan. | Identifies the purpose of a QI plan. | Identifies the purpose of a QI plan and provides supporting details. | Selects theory with fully supporting personal examples and explanation. |
| Not Submitted | No noticeable attempt to explain why healthcare facilities create improvement plans. | Identifies reasons healthcare facilities create improvement plans. | Identifies reasons healthcare facilities create improvement plans and provides supporting details. | Correctly identifies reasons healthcare facilities create improvement plans and thoroughly discusses supporting details. |
| Not Submitted | No noticeable attempt to offer a recommendation for developing a QI plan. | Provides a recommendation for developing a QI plan. | Provides a recommendation for developing a QI plan and provides supporting details. | Provides a recommendation for developing a QI plan and thoroughly discusses supporting details. |