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Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence
by Gwen van Servellen
1-In your own words, describe the difference between empathy & sympathy. As a future healthcare provider, (occupational therapy) why is it so important to understand the difference?
2-Below is a quote from Chapter 8. describe what the quote means to you.
“Silences are never empty of information. The key is to interpret silence appropriately and use silence to the benefit of the patient who is searching for meaning and words.