Read the article on Strategy Formation, and the section on Hoshin Planning, which is a style of Total Quality Management (TQM.) Using the case study, “Quest,” assess that organization on these questions:
- Does the organization have the organizational elements that the authors say are necessary for Hoshin Planning to be successful? Explain and discuss where the organization falls short or needs new elements before it can do more strategy work.
- Does the organization have enough management strength to follow through on recommendations and gain commitment from employees at all levels to make changes? If not, what steps could be taken to get to that point? What does or should commitment looks like in the organization.
- Tying into Week 10’s module on technology, how can the organization collect needed data for monitoring change and improvement without requiring more forms and paperwork from employees? What information may already by available but isn’t currently used to help with decision-making or planning.
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