Negative Letters
Read the Following Articles and Websites About Negative Messages and Business Letters Writing Negative Messages. Retrieved from: http://homepages.wmich.edu/~bowman/badnews.html Crisis Communication: Lessons from 9/11 Letters… We Get Stacks of Letters and Business Notes. Retrieved from: http://www.csun.edu/~vcecn006/lettr.html Writing an Effective Business Letter. Retrieved from: http://www.office.xerox.com/small-business/tips/business-letter/enus.html Assignment: Read the case study below: Bad News Memo or E-Mail: Reassuring …