Case 18 Dilemma

Case 18 Dilemma

*Discuss: What mistakes did Keejo make that might have contributed to her ultimate disappointment?
*Expand Your understanding: Research the topics of rumors, assumptions, and facts. Find Internet and other sources to define each topic as well as to explain the significance of each in the workplace. Provide a list of “do’s and don’ts” for each topic—a list that would be helpful to Keejo as well as to any other person. Draw some conclusions about your findings.

Me? Fall for a rumor?”

When Keejo began her new job as a human-relations specialist, she was

very optimistic about her future. After all, she was young, serious minded, well educated, and capable. More than anything else, she
wanted a management role with her company.

Keejo worked extremely hard for three years, and she did an excellent job in human relations. Her personal productivity was never questioned. Ms. Eichberg, her supervisor, encouraged her to prepare to take over her job. She helped Keejo considerably in this respect, but, of course, she could make no promises.

One day, Coleen, a close friend of Keejo’s who worked in another department of the company, shared some rather disturbing news with her.

Coleen had heard that Mr. Young, an employee from another department, was being trained to take Ms. Eichberg’s place as department head.

Although she said nothing and did not show it on the outside, Keejo was very distressed by the news. It was hard to believe that management could make such a decision so long before announcing a promotion for Ms. Eichberg. Keejo fretted about the news constantly and could not keep her mind on her work.

As a result, she made more and more mistakes, and several important reports were turned in late. Over the next six months, the excellent relationship she had with her supervisor slowly deteriorated.

Then, just as Coleen had said, top management made an official announcement that Ms. Eichberg was promoted and Mr. Young was
made department head. Keejo was deeply hurt and disappointed.

A. Discuss: What mistakes did Keejo make that might have contributed to her ultimate disappointment?

B. Expand Your Understanding: Research the topics of rumors, assumptions, and facts. Find Internet and other sources to define
each topic as well as to explain the significance of each in the workplace. Provide a list of “dos and don’ts” for each topic-a list that
would be helpful to Keejo as well as to any other person. Draw some conclusions about your findings.

Last Updated on June 29, 2021

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