* Discuss two or three barriers to effective communication and how you can overcome them.
* Describe the role of nonverbal messages in communication and why it is important to be aware of nonverbal cues when communicating.
* Listening takes skill and intentionality; explain this truth by discussing ways you can avoid bad listening habits, and identify the benefits of being an effective listener.
* Explain the value in choosing the appropriate channel and medium for a message and provide an example or two.