Scenario: General Ambulatory Care Clinic, which is located in a busy urban area, provides primary care services. Its mission is to provide high-quality healthcare to all patient population served. Its vision is to provide patient-centered, high-quality care. Its customers are adults from the neighborhoods around the area. Within a 5-mile distance, there are two other primary care clinics: Sunny Clinic and Care Clinic. The (attached) document includes the hours of operation for all three clinics as well as the National Ambulatory Medical Care Survey ratings
Respond to the second question by creating a PowerPoint
Clinic | Hours per Day |
General Clinic | 8 |
Sunny Clinic | 10 |
Care Clinic | 11 |
Rating | |
Areas of Customer Service | Rating * |
Overall experience with GC | 4 |
Were you courteously treated? | 5 |
Was staff friendly and considerate? | 5 |
Length of time waiting to be seen | 3 |
Were hours of operation adequate? | 2 |
* 1–5, where 5 shows the highest rating |