Based on Contents from Chapter 10/11

(Please close up gaps between each question after answering the questions)

  1. What is the difference between a “dashboard” and a “scorecard”? Why is it important that managers know the difference between the two? What can they learn from each?(10 points)


The differences between dashboard and scorecard are:


Dashboard: (Answer below)

Scorecard: (Answer below)

Importance: (Answer below)




Utility: (Answer below)







  1. 2. The text book defined and described different methods that can be used to develop IT strategies. According to the text, what four (4) planning methods/models would you use to develop business/ IT strategies and applications for your own business? Define and explain your choices.(10 points)

      (Four Models):ANS Below:







  1. According to the Real-World Solution in the chapter, the CIO/CPO of the Sloan Valve Companymentioned that although technology issues were challenging, it was really the people issues that were the most difficult. Why is this the case?(10 points).















  1. How can a company use change management to minimize the resistance and maximize the acceptance of changes in business and technology? Give several examples.(10 points)



Change management strategies:

  • .



System Development Video.

(After watching the video, also review the chapters addressing system development in textbook to assist in your response.


  1. Would prototyping have helped the Primis team? Why or why not? (10 points)










Why Not?






  1. What change management techniques did McGraw-Hill use to increase the chances of

 success for the system? (10 points)









  1. If you were the project manager for Primis, what would you have done

differently? Explain your response. (10 points)