Essentials of Aviation Management (EAM)

1. According to the Essentials of Aviation Management (EAM) Chapter 7, what are at least 5 types of losses that can be experienced by an organization?
2. According to the Essentials of Aviation Management (EAM) Chapter 11, what are 5 areas of “risk exposure” that are specific to aviation operators?
3. According to the Essentials of Aviation Management (EAM) Chapter 11, what are 5 ways that “Aviation Risk Reduction” can be accomplished? (NOTE: There are more than 5 such ways that are listed in the book)
4. According to the Essentials of Aviation Management (EAM) Chapter 11, what are 5 kinds of insurance coverage that are specific to aviation? (NOTE: There are more than 5 such types of coverage)
5. According to FAA Advisory Circular (AC) 120-92B, what are the 4 “pillars” of a Safety Management System?
6. According to FAA Advisory Circular (AC) 120-92B, Figure 2-1, what are the 5 steps in the Safety Risk Management cycle or process?
7. According to FAA Advisory Circular (AC) 120-92B, Chapter 2, what are the 5 of the 8 characteristics under “Management Framework” that consistently achieve safe results in organizations?
8. According to EAM Chapter 5, when dealing with a “Troubled Worker”, it is important that the supervisor or manager restrict their discussions with the employee on the effect that their (the employee’s) problem is having upon:

Job Performance

Employee Morale

Their Family’s Situation

Their Future Potential for Promotion

9. According to the EAM Chapter 3, what are four (4) ways to “grow the client base”?
10. In determining how to set employee pay rates, what does the term “comparable worth” mean and how is it applied to this determination?
11. In Chapter 5 of the EAM, what are the 11 “control points” where the manager is able to “successfully operate the personnel management program” (or system) in a company?
12. According to Chapter 5 of the EAM, what are the 11 principles listed for conducting effective new-hire employee interviews?
13. According to Chapter 5 of the EAM, what are 10 “barriers to effective communication”?
14. According to EAM Chapter 3, what are some of the reasons for airport management and the community itself to “market the airport”?
15. According to the BCAM Chapter 4, why is it important to “market the flight department”?

Civil Aviation Authority (CAA)