Conflict Resolution

Organizational Behavior

The ability to effectively resolve conflict is crucial in group and organizational settings. Write a 3-page paper (not including cover and reference pages) that addresses the following:
Describe a time where you witnessed conflict in a group setting or in your workplace. Identify and explain whether the conflict (situation) was a “conflict of ideas” or a “conflict of feeling” (Tubbs, 2012, p. 326)
Then, using Blake and Mouton’s Conflict Grid (Figure 7.2 in Tubbs, 2012, p. 331), discuss the different styles from the grid that were represented during this conflict. Recommend an approach that could have been used to resolve the conflict with strategies that reflect both concern for people and concern for production of results. Indicate how this approach reflects biblical principles of conflict resolution.
Reference : Tubbs, S. L. (2012). A systems approach to small group interaction (11th ed.).

Session 4
Topic: Introduction to Conflict Management

As much as we may enjoy working with others in our groups at work, church, social organizations, and so on, there will be times of controversy. According to Johnson and Johnson (2006), “controversy is the conflict that arises when one person’s ideas, information, conclusions, theories, and opinions are incompatible with those of another person, and the two seek to reach agreement” (p. 325).
“Conflict may be viewed as occurring along cognitive (perception), emotional (feeling), and behavioral (action) dimensions. This three-dimensional perspective can help us understand the complexities of conflict and why a conflict sometimes seems to proceed in contradictory directions” (Mayer, 2000, p. 4).
From a Biblical perspective, there is also a spiritual dimension to conflict. The Apostle Paul wrote about this dimension on more than one occasion to the early believers. In his letter to the Ephesians he stated that real conflict was not against “flesh and blood” but with spiritual forces not of God. Putting “on the whole armor of God” (Ephesians 6:11, ESV) becomes essential when dealing with group conflicts.
During this session, you will focus on learning about conflict management.

Topic Outcomes:

By the end of this session, students will be able to:
Identify sources of conflict and types of conflict management.
Assess the impact of unresolved conflict in small groups within organizations.
Evaluate and apply conflict resolution practices within small group settings.
Johnson, D. & Johnson, F. (2006). Joining together: Group theory and group skills (9th ed.). Boston, MA: Pearson A & B.

Last Updated on February 1, 2018