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Base on below message, how will you write the best essay to request for the waive of penalty if customers raise a claim for the late submission of shipping document on cargo handover date.

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In compliance with our procedures I cannot approve any refund for this late charge file. If you would like, you can prepare a statement showing how you will ensure complete adherence to our guideline protocol regarding timely delivery of goods and documents to meet our FCA criteria and we can review with BB Production in hopes that they will show leniency and approve some type of refund.
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